Privacy, plainly explained

PROCESS MANAGEMENT IQ PTY LTD (ABN 99 697 694 634), trading as Kitchnko (“we”, “us”, “our”), is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect

When you interact with our website or place an order, we may collect:

• Identity information — name, email address, phone number
• Shipping and billing details — delivery address, billing address
• Payment information — processed securely by Stripe. We do not store credit card numbers on our servers.
• Order history — products purchased, order dates, returns activity
• Technical data — IP address, browser type, device information, pages visited (via cookies and analytics)
• Marketing preferences — email subscription status

How we use your information

• Process and fulfil your orders
• Communicate about purchases, deliveries, and returns
• Respond to customer service enquiries
• Send marketing communications (only if you have opted in)
• Improve our products, website, and customer experience
• Comply with legal obligations (tax, fraud prevention)

Who we share your information with

• Payment processors (Stripe) for transaction processing
• Shipping carriers (Australia Post, courier partners) for delivery
• Email service providers for transactional and marketing emails
• Analytics providers (Google Analytics) for anonymised usage data
• Authorities, where required by law

We do not sell, rent, or trade your personal information.

Cookies

Our website uses cookies to remember your preferences, enable cart functionality, and gather anonymised analytics. You can disable cookies in your browser settings, but some site features may not work correctly.

Data security

We use industry-standard security measures including SSL encryption for all transactions. However, no online transmission is 100% secure.

Your rights

Under the Privacy Act and APPs, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or outdated information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

Contact us about privacy

PROCESS MANAGEMENT IQ PTY LTD
Email: contact@kitchnko.store
Phone: +61 8 9408 5901
Address: 39 Ocean Keys Blvd, Clarkson WA 6030, Australia